Refund & Return Policy

At Bio Space, we strive to provide high-quality products and a great shopping experience. If you are not completely satisfied with your purchase, we are here to help.

1. Returns

• We accept returns within 14 days of receiving your order.
• The item must be unused, in its original packaging, and in the same condition that you received it.
• To initiate a return, please contact our customer support at contact@biospence.ma with your order number and reason for return.

2. Refunds

• Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
• If approved, your refund will be processed within 5-7 business days to your original payment method.
• Shipping costs are non-refundable unless the return is due to a product defect or our mistake.

3. Exchanges

• We only replace items if they are defective or damaged.
• If you need an exchange, send us an email at contact@biospence.ma, and we will assist you.

4. Non-Returnable Items

Certain items cannot be returned, including:

• Used or opened products.
• Items purchased with final sale discounts.
• Gift cards.

5. Late or Missing Refunds

If you haven’t received your refund yet:

1. Check your bank account again.
2. Contact your bank or credit card company; it may take some time before your refund is officially posted.
3. If you’ve done all of this and still haven’t received your refund, contact us at contact@biospence.ma.

6. Contact Us

If you have any questions about our refund policy, reach out to us at:

📩 Email: contact@biospence.ma

📞 Phone: +212699009988